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Chatra is a functional, easy to use piece of chat software for websites that allows your customers to contact you in real-time via live chat or message you when you are offline, so you can answer their questions, solve any problems and help them make purchases.This guide will help you set up Chatra live chat on your website and tell you how to get the most out of it.In the paid plan you can have as many agents online as paid for.

When invisible – you will not be receiving notifications about new chats until you are invited to join a conversation by another agent.Everyone has access to the chat feature, so even when most participants have been muted, they can still contribute when important issues or questions arise.Best of all, the text chat contents are always added to the detailed call notes sent to the organizer and saved after every call so it’s very easy to share them with everyone after the call.Each member of the team can either be an administrator or agent. Status indicator is shining blue and one can see your team avatars and time of the last activity – all these things make the widget look “alive” even when agents are not available.It’s not necessary to say that you are offline, but you can let your customers know that they should not expect an immediate answer.

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